Booking terms
Last updated:
Requests and confirmation
Sending the booking form is a request. Your booking is confirmed only when a driver accepts it, and we tell you by SMS with the driver's name, vehicle and mobile number. If we can't find a driver, we'll let you know as soon as possible.
Fare quotes
If you ask for a fare quote, we text you a price. Nothing is booked until you choose “Book at this fare” on your booking page. A quote is for the trip as described; changes to the route, stops or waiting time may change the fare.
Fares and payment
Fares are set in line with Victorian commercial passenger vehicle rules. Payment is made to your driver at the end of the trip.
Changes and cancellations
Use the link in your SMS to request a change or cancel, or call us. Please let us know as early as you can so your driver can plan.
Your details
Please give an accurate pick-up address and a mobile number we can reach you on. Your driver may call or text you on arrival.
Contact
Questions about a booking? Call 0419 561 670 or email book@diamondvalleytaxi.com.au.