Questions and answers
Booking and fares
Is my booking confirmed straight away?
Not quite. When you send a request we check driver availability, and your booking is confirmed once a driver accepts it. We text you their name, vehicle and mobile number as soon as that happens.
How much will my fare cost?
We don't show automatic price estimates. Choose "Just get a fare quote" when you book and we'll text you a fare. If you're happy with it, tap "Book at this fare" on your booking page.
Do I need an account?
No. Just your name and mobile number. We send a private link by SMS where you can check your booking, request a change or cancel.
Can I book for a specific time?
Yes. Choose "Schedule" and pick a date and time. For early-morning airport runs we recommend booking the day before.
What if I need to change or cancel?
Open the link in your SMS and use "Request a change" or "Cancel booking". You can also call us any time.
Are your drivers licensed?
Yes. Our drivers are accredited through Commercial Passenger Vehicles Victoria (CPVV), the state regulator for taxis and hire cars.
Do you only cover the Diamond Valley?
The Diamond Valley is home, but we take bookings across Melbourne and regional Victoria. Want the price agreed first? Request a fare quote before you book.
How do I get in touch?
Call 0419 561 670 any time, or email book@diamondvalleytaxi.com.au.
Airport trips
Why should I add my flight number?
It helps us plan your pickup around your flight. For arrivals, we can check whether your flight is running early or late before your driver heads to the airport.
Which terminal should I choose?
Melbourne Airport has four terminals. T1 is Qantas domestic, T2 is international, T3 is Virgin Australia domestic and T4 is Jetstar and Rex. If you're not sure, add your flight number and we'll check.
Where will my driver meet me at the airport?
Your driver will confirm the pickup point by SMS once they accept. Airport pickup areas can change, so we'll give you clear directions for the day.
Can I book the trip home at the same time?
Yes. Turn on "Add a return trip" when you book and choose your return date and time. It's saved as a second booking linked to the first.
Do you go to Avalon Airport?
Yes. Book it like any other trip. If you want the price agreed first, choose 'Just get a fare quote' and we'll text you a fixed fare.
Ready when you are.
Request a ride in a minute, or call and talk to a local.