Privacy policy

This policy explains what Diamond Valley Taxi Service (“we”) collects when you book a taxi or request a fare quote, and how we use it. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

When you use our booking form we collect:

• your name and mobile number
• pick-up and destination addresses, and the date and time of your trip
• number of passengers and bags, and your vehicle choice
• optional details: flight number, return trip time and special requests

We don't ask you to create an account and we don't take payment details on this website. If you call us, we record the same trip details to make your booking.

How we use it

• to arrange your trip and share the pick-up details with the driver who accepts it
• to send you SMS messages about your booking: that we received it, your fare quote, your driver's name, vehicle and mobile once confirmed, and any changes or cancellation
• to keep trip records for our business, including fares and driver payments

We don't use your mobile number for marketing and we don't sell your information.

Who we share it with

• Your driver receives the trip details they need, including your name and mobile.
• SMS provider: we use a messaging service to send texts.
• Google Maps: the addresses you type are sent to Google to suggest places and estimate driving distance.
• Hosting: our website and booking records are stored with our hosting provider.

Your booking link

Each booking has a private link sent to you by SMS. Anyone with that link can view the booking and request changes, so please don't share it publicly.

Website data

We count simple events, such as taps on our phone number and when a booking starts, to see how the site is used. These record the page, not who you are. If you dismiss our “Add to Home Screen” message, your browser remembers that on your device.

How long we keep it

We keep booking records for as long as we need them for our business, tax and legal obligations.

Access and correction

You can ask to see or correct the information we hold about you, or raise a privacy concern, by emailing book@diamondvalleytaxi.com.au or calling 0419 561 670.